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Guarantees

Peace of Mind, Built In

At Hambledons, customer satisfaction is at the heart of everything we do. That’s why many of our installations — including fencing and gates, decking, sheds and garden buildings, pergolas, and security bollards — come with a full 10-year guarantee on both labour and materials.

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This page outlines the specific guarantees we offer on fencing and planting, but if you’re unsure whether your project is covered, just get in touch — we’re always happy to help.

Green Leaves

Fencing Guarantee

10-Year Repair or Replace Guarantee

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  • When we supply the materials and install your fencing, we include a 10-year repair or replace guarantee that covers you against issues caused by faulty materials or incorrect installation.

 

  • You’ll see your guarantee listed clearly on both your quote and invoice. There’s no need to register — simply keep your invoice as proof. If you need to make a claim, contact us with a copy of your invoice and we’ll arrange to inspect the issue.

 

  • If a fault is found with the materials or workmanship, we will repair or replace the faulty section free of charge.

What’s Covered

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  • Closeboard (feather edge) fencing — timber or with concrete

  • Most panel fencing and posts

  • Picket and palisade fencing

  • Post & rail fencing

  • Hit & miss fencing

  • Agricultural fencing

  • Chainlink fencing

  • Composite fencing

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Also Covered:

  • Fungal decay and insect attack

  • Manufacturing defects

  • Installation defects

  • Any issue that renders the fence “not fit for purpose”

 

Minor weathering or cosmetic aging is acceptable as long as the fence still performs its intended function.

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What’s Not Covered

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  • Lightweight panels such as trellis and lap panels

  • Natural timber changes:

  • Sun bleaching, colour fading

  • Splitting, twisting, warping, swelling, shrinkage

  • Raised grain, surface mould or algae

  • Ground disturbances within 2 metres of the fence:

  • Excavation, landscaping, or building works

  • Using the fence to retain soil or support other structures

  • Ground level changes after installation

  • Improper use of the fence:

  • Supporting climbing plants, lean-tos, washing lines, etc.

  • Misuse, impact damage, third-party interference

Extreme weather:

  • Winds over 70mph (confirmed by the Met Office)

  • Flooding or prolonged waterlogging (unless concrete components used)

  • Tree or hedge root damage — growth and spread cannot be controlled or guaranteed against

Green Leaves

Planting Guarantee

1-Year Guarantee on Supplied and Planted Species

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Fern leaf

  • All plants we supply and plant are covered by a 1-year guarantee. Despite best planting practices, some plants may not survive the transition to a new environment.

 

  • If your plants fail — particularly by the first spring or early summer — get in touch right away. We’ll inspect, advise, and replace them at no cost if they are deemed to have failed despite proper care.

 

  • Your guarantee is shown on both your quote and invoice — no registration needed.

What’s Covered

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  • All plants sourced and planted by Hambledons

  • Installed using methods outlined in your quote

  • Maintained according to our aftercare advice

 

Our guarantees rely on proper aftercare — typically watering during dry periods, protection from frost, and spring feeding if recommended.

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What's Not Covered:

  • Customer neglect, such as:

  • Lack of watering in hot/dry weather

  • No protection from frost

  • Ignoring feeding or fertiliser advice

  • Frost or extreme weather damage

  • Drought, resulting from under-watering

  • Animal or pest damage, including:

  • Insects, rabbits, deer, dogs, etc.

  • Diseases not present at the time of planting

  • Soil disturbance:

  • Digging or changing the soil height around the plant (especially for trees — up to 3m radius)

  • Delivery costs of replacement plants (we just ask that you cover these)

  • Exact like-for-like replacements — stock availability from nurseries can vary

 

 We use Bonemeal when planting — dogs love the smell! Please keep pets away from newly planted areas.

Need Help?

 

If you have any questions about your guarantee or want to check if your installation is covered, we’re just a message away.

Contact us to speak with a member of our friendly team.

 

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